What the friction@ Inbox Actually Is OpenAI has an internal escalation system that is as simple as it is blunt: any employee can email friction@openai.com and flag a problem directly to senior leadership. The issues range from malfunctioning technical systems and ineffective processes to office problems, including complaints about inadequate IT vending machines. The inbox is not a suggestion...

On Sunday, OpenAI chief executive Sam Altman sat down with podcaster David Senra and said something you almost never hear from the person running the most valuable startup in the world: the AI industry has been too ambitious, the economy has more inertia than he expected, and the technology has not yet had its iPhone moment. He even called the missing moment "mostly a product failure." That...