THE AI ROI DIVIDE: WHY 160 PERCENT RETURNS ARE REAL FOR SOME AND ZERO FOR MOST Every week, I speak with executives who are frustrated. They have invested in AI tools, hired data engineers, signed enterprise contracts with OpenAI, Microsoft, and Salesforce. They have done everything the vendors told them to do. And their ROI is flat. At the same time, ServiceNow's Enterprise AI Maturity Index...